Cancellation & Refund Policy

This policy applies to every booking made on https://pondicherrystays.com. It is part of our Terms & Conditions.

1. What you pay

You pay a 30% advance of the total amount (room charges plus GST) online at the time of booking. The remaining 70% is paid at check-in. Only the advance is paid online, so only the advance can be refunded online.

2. Cancellation by the guest

Refunds are calculated on the advance amount, based on how far before check-in (12:00 noon on the check-in date) we receive your cancellation request:

Leaving early after check-in does not entitle you to a refund of any unused nights.

3. How to cancel

Call or WhatsApp us on +91 80569 54927 or email info@paradisegroups.in with your booking number. The time we receive your message is the cancellation time. We will confirm the cancellation and the refund amount in writing.

4. Changing dates

If you want to move your stay to other dates, contact us. Where the new dates are available we will move the booking without any cancellation charge, provided you ask at least 3 days before the original check-in. Any difference in price is payable or refundable. Requests made later than that are treated as a cancellation under section 2 followed by a new booking.

5. Cancellation by us

If we have to cancel a confirmed booking for any reason (for example the property becomes unavailable), we will offer an equivalent alternative or refund the full advance, whichever you prefer.

6. How and when refunds are paid

• Refunds are made through Razorpay to the same card, UPI ID or bank account that was used to pay. We cannot refund to a different account.
• We initiate the refund within 2 working days of confirming the cancellation. Razorpay and your bank then take 5–7 working days to credit the amount; some banks take longer for card refunds.
• Payment gateway charges are not deducted from your refund.

7. Failed or duplicate payments

If money was deducted but you did not receive a booking number, the amount is normally reversed automatically by your bank within 5–7 working days. If it is not, send us the payment reference and we will trace it with Razorpay and refund it in full.

8. Contact